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  • How are naturaLab products made?
    All naturaLab products are made by hand with natural ingredients, taking into account hygiene measures and complies with EU cosmetic regulations with CPSR (safety report) reports.
  • Are your products crueltyfree?
    Absolutely! Crueltyfree means that a product or product ingredients have not been tested on animals. All products at naturaLab are cruelty-free.
  • How do I prolong soap bar and shampoo bar?
    Thank you for saving our environment by selecting soap bar/ shampoo bar! In order to prolong and avoid mushy bars, here's are few tips for you: Always keep your soap in an appropriate soap dish that allows for drainage, avoid storing your soap in a place that is constantly in contact with water. Let the soap air dry, its moisture will make a bar of soap harder (and therefore less likely to crumble), so that it lasts longer. The more time your soap spends completely dry, the longer it will last. You can cut the bar of soap into smaller pieces by simply using your kicthen knife. Then store the unused pieces in a cool & dry place.
  • Could I return a product after using it, if I find that it is not (exactly) what I wanted?"
    Sorry, naturaLab cannot accept returns once the product has been opened and used.
  • After using your product I had an allergic reaction. Could I return the product and get a refund?
    Sorry to hear that you developed an allergy from the product. We strongly advise path test before using any product regularly. Depending on your skin condition, different individuals may have different reactions from using the same product. naturaLab is not liable for your skin condition after using the products. No return or refund will be accepted.
  • How to use shampoo bar? Should I still use hair conditioner?
    You may lather the shampoo bar in your wet hands to create foam, or just simply rub the bar on your wet hair. It wouldn't take long to create thick foam, massage from your scalp down to the end of your hair, rinse with water. While shampoo is formulated specifically to clean off sweat, dead skin cells, and hair products, conditioner strengthens them with a protective coating, prevents breakage, and promotes hair growth.
  • Where can I view naturaLab privacy policy/ terms and conditions?
    - privacy policy - terms and conditions
  • How do i contact naturaLab?
    You can fill in the contact form on "contact" on the menu, or email to . We normally response within two business days.
  • How do I find out about naturaLab sales & promotions?
    Follow naturaLab on social media for latest news & promotions; facebook instagram
  • How do I redeem my promo code?
    You can enter and apply the code into the ‘promo code’ field at checkout.
  • I forgot to apply my promo code. Could you refund me?
    Promo codes must be redeemed at check out. naturaLab cannot refund you if you forgot to enter the code.
  • Does naturaLab sell gift vouchers?
    naturaLab online gift cards make shopping for the perfect gift easy. They can be sent by email directly to your recipient as soon as your order, or you can set up a special date for your gift card to be received by leaving a note upon checkout. You could also choose to print the gift card at home. Each gift card contains a unique code for your recipient to use when shopping in the naturaLab online store. You can find our gift cards on our products page, where they can be added to your cart and checked out, like any other of our products.
  • How long are gift cards valid for?
    Gift cards are valid for 12 months from the date of purchase.
  • How do I contact naturaLab about my order?
    please send your enquiry to and include all relevant order details. naturaLab will respond you within 24hours.
  • Could I still add items to my order after it has been placed?
    Unfortunately naturaLab is not able to add items to your order once it has been submitted, nor can naturaLab combine orders placed at separate times.
  • How do i return an item?
    if you have ordered an item that is faulty or damaged upon delivery, please contact naturaLab by email ,describing the issue and attaching a photo or video of the product. naturaLab will do its utmost to respond to your email within 24hours. naturaLab does not accept exchanges or returns otherwise.
  • Could I exchange the product?
    For hygiene reasons, please note that naturaLab does not offer exchange or refund unless the wrong item has been delivered or the product was already damaged upon delivery. In that case naturaLab will bear the delivery cost and replace the product with a new one. In the event that the damaged item is no longer available, naturaLab will advise you to replace with another product.
  • An item is missing / incorrect. How do I resolve this?
    Please send an email with your order details to , naturaLab will respond you within 24hours.
  • How long will it take to receive my order?
    You should receive your goods within 3-7 working days in Netherlands. 7-14 working days within European Union & Switzerland. 14-30 working days internationally. These timeframes can vary depends on what postal service you've chosen upon checkout.
  • What are the shipping costs?
    Standard shipping is €6.95 within the Netherlands, we offer free shipping over €50 order. We also offer free shipping for European Union and Switzerland over €100 order, and flat rate of €19 for order less than €100. For international shipping, the cost may vary based on the product weight you order, it will shown upon check out.
  • Do you ship internationally?
    naturaLab offer international shipping, the final cost of shipping is shown at checkout once you have added your delivery location. Please noted that naturaLab do not take responsible incase of custom fees.
  • I have made a mistake with my address. Can I change it?
    You can email to within 24hours for address changes.
  • My parcel has not arrived. What should I do?
    Please send us an email with your order details to . naturaLab can launch a missing parcel investigation with delivery company. Please note this can take up to 10 business days. if you provide authority to leave for your order please note that naturaLab cannot accept responsibility if your parcel is lost or stolen after delivery has been made.
  • Can I pick my order up from naturaLab?
    Yes. simply choose ‘click and collect’ upon checkout. naturaLab will contact you as soon as your order is ready to collect. Please noted that pick up is only available in Amsterdam.
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